Puerta América Hotel

Avenida de América 41, 28002 Madrid
Puerta América Hotel
Puerta América Hotel

As a result of local government measures and guidelines put in place by services providers – including hotels and ancillaries – guests may find that some facilities or services are not available.Please visit https://static-sources.s3-eu-west-1.amazonaws.com/policy/index.html for further information

Hotel Description

This hotel is located in Avd. de América, just 5 min away from the exclusive quarter of Salamanca (business and shopping area) and very close to the Paseo de la Castellana. With direct access to Barajas Airport and IFEMA (trade fairs and conventions centre) and easy access to the city centre as well as Atocha station and the popular Triangle of Arts. The metro station is 2 minutes walking distance from the entrance of the hotely.
Guests have a choice of 21 junior suites, 12 suites and 282 double rooms located in two 13-storey buildings with lifts. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry, a page service and a hotel shuttle bus. Complimentary newspapers are available. A business centre with projector and photocopier is available.
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a king-size bed. An extra bed is available for a fee. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. A selection of pillows ensures a comfortable stay. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.
The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. Refreshing drinks are served at the poolside snack bar. Leisure options at the hotel include tennis, a sauna, a steam bath and a hammam. For a fee, guests can also enjoy a gym and massage treatments. Entertainment options and leisure facilities include a dance club and a nightclub.
Dining facilities include a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. The hotel also offers special catering options.
The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.


Search to see options

Hotel Facilities


  • Air conditioning
  • 24-hour reception
  • 24-hour check-in
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Foyer
  • Lift access
  • Shop
  • Bar(s)
  • Restaurant(s)
  • Restaurant(s) with air conditioning
  • Restaurant(s) with non-smoking area
  • Restaurant(s) with high-chairs
  • Internet access Extra fee
  • WLAN access
  • Room service
  • Laundry service Extra fee
  • Medical service Extra fee
  • Car park Extra fee
  • Garage Extra fee
  • TV Room
  • Restaurant(s) with smoking area
  • Laundry Facilities
  • Wheelchair-accessible
  • Gym Extra fee


  • Children's Entertainment
  • Tennis
  • Number of Pools
  • Heated Pool(s)


  • Sauna
  • Steam bath
  • Massage Extra fee


  • Fax: 34
  • Conference room

Room facilities (Standard room)

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Direct dial telephone
  • Cable TV
  • Radio
  • Hi-fi
  • Internet access
  • Minibar
  • King-size Bed
  • Carpeted floors
  • Centrally regulated air conditioning
  • Central heating
  • Safe
  • Lounge
  • TV
  • Double Bed
  • Individually adjustable air conditioning
  • Individually adjustable heating
  • Wheelchair-accessible
  • Indoor swimming pool
  • Outdoor swimming pool


  • Breakfast buffet
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Special Offers
  • Continental breakfast


  • Nightclub
  • Pool bar
  • Sun loungers


  • Café

Object Information

  • Telephone Hotel: 34

Healthy & Safety (COVID)

  • Protective hygiene screens
  • Social distancing regulations
  • Mandatory mask-wearing
  • Enhanced cleaning programme
  • Contactless payment
  • Contactless check-in/-out
  • Protective masks for guests
  • Hand sanitiser
  • Contactless room service
  • Health checks on staff
  • Use of commercially available disinfectants
  • Protective equipment for employees
  • Protective equipment for guests


  • Year of construction: 2005
  • Year of most recent renovation: 2008
  • Number of floors (main building): 13
  • Number of floors (annexe): 13
  • Garden (m²)
  • Terrace (m²)
  • Total number of rooms: 315
  • Double rooms: 282
  • Suites: 12
  • Junior suites: 21

Methods of payment

  • American Express
  • Visa
  • MasterCard
  • Diners Club
  • JCB
  • EC

Hotel type

  • City Hotel
  • Conference Hotel
  • Hotel de Charme


  • Category (Official): 5